Order Confirmation
Once you have submitted an order using our on-line order system, you will receive confirmation by e-mail.

Payment
Credit terms are strictly payment before delivery. Invoices will be issued upon receipt of order and should be settled prior to delivery of goods. Payment is currently possible via paypal.

Delivery of your order
Your order is sent by next day delivery courier for next day delivery. We collect all orders by Sunday midnight of each week and ship to you by either Monday, or Tuesday, therefore you should receive your order within the next 48hours from the dispatch day. In placing your order you agree to be home on the day of delivery, or if no one is home you agree to leave a signed note for the courier – instructing him to leave your kefir, or halloumi order in a safe place, such as in the porch, behind the recycle bin or perhaps with a neighbor. We cannot provide or guarantee a delivery time, but on request we can provide you with a consignment number for you to track your order online. From time to time things can go wrong – such as the courier cannot find your address, the courier vehicle breaks down or the driver runs out of driving hours! Should this happen we will instruct courier to return the following day with your kefir order, and we ask you to assist us by informing us at the earliest time by phone or email if your delivery has not arrived. Please also refer to our FAQ section on our website.

Changes to Order
Order cancellations, amendments or additions are accepted by email or phone. However, we cannot accept cancellation after the order has been shipped.
We reserve the right to refuse delivery if our terms are not met.

Data Protection
We will never disclose customer information to any third party, nor will we store financial information about any customers. Our database remains confidential to Mimacha Ltd.
Please contact us if you have any questions or comments about privacy.

Unforeseen Circumstances
We will make every effort to meet and exceed customer expectations with regards to the quality of our products and our levels of service. Should any unforeseen circumstances* occur that should prevent us from doing this we will make every effort to keep customers informed of any changes to orders at the earliest possible time.

In the unlikely event that you have a problem or complaint about our products or services, please contact us immediately by e-mail at info@freskofoods.com or by phone on +44(0)07514262873 during the hours 9.00am-5.00pm, Monday-Friday. We will be respond to the situation as speedily and thoroughly as possible.

Changes to Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time by posting them on the website. Your continued use of the website after any such change will be deemed acceptance of the changed Terms and Conditions.

Law
These Terms and Conditions are governed by British Law. By ordering products from our site you indicate your acceptance of these Terms and Conditions under the jurisdiction of the British Courts. Our Terms and Conditions do not affect customers statutory rights.