FAQ

We have a scheduled dispatch every Monday.

We use next day delivery services and dispatch every Monday. Therefore if you order prior to Sunday 23:59 most probably you should have your order on coming Tuesday, or Wednesday depending on the delivery address. Our cooling system is designed to keep the products in the appropriate temperature for at least 48 hours

Yes, once you collect the order, the kefir, or halloumi must be immediately stored in the fridge.

The bottles of kefir and packs of halloumi have a “used by” date on them. Generally, on average you will have between 10-15 days to consume the kefir upon receiving it and at least 1 month for halloumi. Kefir is a natural product with no preservatives, thus the specific lifetime. As for halloumi, salt and mint make it last for much longer.

We use a third-party delivery service, which requires you to be home upon delivery, or if no one is home you agree at your own risk to leave a signed note for the courier instructing him/her to leave the order in a safe place.